Contactable
Overview
Contactable is a private company that provides an online contact management platform specializing in digital identity orchestration and verification solutions. Founded in 2009 by Shaun Strydom, the company is based in Centurion, South Africa. Contactable has raised $13.5 million to date, primarily to advance its digital onboarding and Know Your Customer (KYC) services across the African continent. The platform is utilized extensively across various sectors including financial services, telecoms, insurance, retail, and automotive industries.
Recent Developments
- September 2025: Contactable raised $13.5 million in a funding round led by Venture Capitalworks, with co-investment from Fireball Capital, Ke Nako Capital, and Mavovo. This funding is aimed at expanding Contactable's digital ID and eKYC services across Africa. The funds are expected to enhance innovations in Ultimate Beneficial Ownership, AI, self-sovereign identity, and payments integration. The strategic investment reinforces the company's role in bolstering Africa’s digital ID infrastructure.
- March 2024: Contactable announced strategic collaborations with companies like Regula and ID Secure to combat fraud in Africa, emphasizing ongoing fraud detection and identity verification improvements.
- February 2024: The company's platform continues to process between 25 to 30 million API calls per month, highlighting its significant traction and reliability in identity verification, data onboarding, and system integrations.
- August 2023: Contactable saw a strategic restructuring with the introduction of a chairperson role within the company, reflecting market trends and signifying an increased focus on governance and strategic expansion.
- Expansion Goals: The company plans to extend its reach into underserved markets within Africa, enhancing its existing offerings, and developing new solutions in line with emerging demands for secure digital identities.
Company Information
| Attribute | Information |
|---|---|
| Founding Date | 2009 |
| Headquarters | Centurion, South Africa |
| Founders | Shaun Strydom |
| Revenue | Not publicly disclosed |
| Profits | Not publicly disclosed |
| Key Investors | CapitalWorks, Fireball Capital, Ke Nako Capital, Mavovo |
| Industry | Business/Productivity Software |
| Number of Employees | 49 |
Early History
Contactable was established in 2009 by Shaun Strydom, who envisaged the necessity for a digital identity that mirrors an individual’s physical identity. Initially focusing on digital identity orchestration, the company carved out a niche in biometric identity proofing and KYC processes. Contactable's journey saw strategic partnerships with the Department of Science and Technology through the Technology Innovation Agency in South Africa, which were instrumental in its foundational development. This engagement supported the company’s early growth by harnessing new technologies that aligned with the growing digital transformation needs across various industries.
Company Profile and Achievements
Contactable has positioned itself as a leading provider in digital identity orchestration and verification solutions. Its platform offers an Integrated Identity Platform (IIP) designed to automate and streamline onboarding processes and identity verification seamlessly.
- Biometric Identity Proofing: Contactable utilizes advanced biometrics including palm vein, facial recognition, and voice biometrics, ensuring high assurance levels in identity verification.
- Diverse Industry Applications: The platform is utilized in sectors like finance, telecommunications, insurance, online gaming, healthcare, and automotive industries, catering to regulatory compliance, fraud prevention, and seamless client onboarding.
- API and Integration: Contactable's platform supports between 25 to 30 million digital orchestration processes monthly, through comprehensive data and biometric onboarding APIs.
- Strategic Expansions: Throughout its growth, Contactable strategically expanded its service offerings, fostering customer-centric solutions and continual technology advancements in digital identity spaces.
- Investment and Funding: The company's strategic investment rounds have amplified its growth potential and positioned it as a vital player in Africa's rapidly growing digital identity market.
Current Operations and Market Position
Contactable operates at the forefront of digital identity innovation within Africa. It plays a critical role in digital onboarding, identity verification, and fraud prevention across various sectors. The company leverages cutting-edge biometric technologies and complete KYC processes that integrate seamlessly into client systems. This capability allows clients to streamline operations, reduce compliance risks, and improve customer experience. With a market position strengthened by substantial funding and strategic partnerships, Contactable is poised for expansive growth in Africa's evolving digital economy.
Conclusion
Contactable's prowess in digital identity orchestration is significant within its industry. The company's solutions address major challenges in client onboarding, identity verification, and regulatory compliance across different sectors. By enhancing its technology offerings and expanding its market reach, particularly in Africa, Contactable is well-positioned to lead the digital identity transformation. Its strategic investments and commitment to innovation reflect its potential future trajectory, contributing significantly to digital identity infrastructure and broader economic growth across the continent.