deepdots
Overview
Deepdots is a Copenhagen-based artificial intelligence (AI) startup focused on automating enterprise customer feedback analysis. Founded in 2023 by former Google product leaders Nima Vali Rajabi and Francisco Arias, the company offers an AI-powered platform designed to collect, unify, and analyze customer feedback at scale. The platform provides a comprehensive solution that reduces manual input and enhances decision-making. Deepdots recently raised €5.5 million in Seed funding led by Dawn Capital, with participation from Maki.vc and angel investors, to expand its team and further develop its AI infrastructure.
Recent Developments
- June 2, 2025: Deepdots raised €5.5 million in a Seed round led by Dawn Capital. The funding will support expanding the team, opening a second office in Barcelona, and enhancing the AI infrastructure.
- The company rebranded from "Magic Feedback" to "deepdots," reflecting its mission to help clients "connect the dots" in customer feedback data.
- Deepdots aims to scale its AI platform to handle customer feedback with human-level accuracy using proprietary models.
- August 2023: Transitioned to proprietary AI models to meet demands for privacy, control, and quality. Each client receives a dedicated model tailored to their business context, ensuring high accuracy and data privacy.
- The focus on data privacy aims to attract clients in regulated industries such as healthcare and financial services.
- 2023: Deepdots (formerly Magic Feedback) was founded, focusing on automating customer feedback loop processes with AI.
- Deepdots has established a customer base including major Danish brands like Matas, NREP, and Culligan, reaching over 4 million consumers annually in Denmark.
- The platform differentiates itself by integrating feedback collection, analysis, and actionable insight generation, contrasting sharply with traditional enterprise tools that require multiple manual integrations.
Company Information
| Attribute | Information |
|---|---|
| Founding Date | 2023 |
| Headquarters | Copenhagen, Denmark |
| Founders | Nima Vali Rajabi, Francisco Arias |
| Revenue | Not publicly disclosed |
| Profits | Not publicly disclosed |
| Key Investors | Dawn Capital, Maki.vc |
| Industry | Artificial Intelligence, Customer Feedback Analysis |
| Number of Employees | Not publicly disclosed |
Early History
Founded in 2023, Deepdots emerged from the vision of its founders, Nima Vali Rajabi and Francisco Arias, who brought experience from Google where they previously worked on successful products. Initially branded as "Magic Feedback," the company recognized the potential of AI in transforming the fragmented process of customer feedback analysis, which traditionally required significant manual effort. The founders' goal was to create a seamless platform that not only collected feedback but also provided instant, actionable insights. The company's early success in garnering interest from Danish corporations demonstrated the demand for more efficient feedback management solutions.
Company Profile and Achievements
Deepdots operates a fully integrated platform that streamlines the voice-of-customer lifecycle from data collection to actionable insights. This approach contrasts with legacy systems, offering features such as real-time survey analysis, integration with platforms like Intercom and Zendesk, and customized AI models for each client.
- 2023: Founded with a mission to revolutionize customer feedback processes using AI technology.
- Proprietary AI Development: Shifted to proprietary AI models in August 2023 to enhance control, quality, and privacy, marking a significant milestone in technology development.
- Industry Impact: Positioned as a next-gen CX platform offering improved competitive advantage by integrating and analyzing vast amounts of feedback data.
- Market Expansion: Plans to expand through strategic investments into the team and physical offices, starting with a new hub in Barcelona.
- Innovation Recognition: Recognized for its AI-driven, privacy-focused approach, attracting investment from leading venture capital firms and industry experts.
Current Operations and Market Position
Deepdots operates in the AI and CX industries, providing solutions designed to close the feedback loop rapidly and efficiently. The company stands out for its seamless integration of feedback systems and AI-driven insights, capturing the "Voice of Customer" market. Its unique approach to privacy and model customization gives it a competitive edge in regulated sectors. As of mid-2025, the company is expanding its geographic presence and refining its technological offerings, establishing itself as a potential category leader in AI-driven CX management.
Red Dots Company Reviews
Deepdots has received positive reviews from clients and industry analysts for its innovative approach to customer feedback management. By automating feedback processes and generating actionable insights, the platform helps businesses optimize their decision-making processes.
Red Dots Company Products
The primary product offering by Deepdots is its AI-powered feedback management platform. This product supports real-time analysis of feedback from multiple channels, providing companies with the insights needed to improve customer experiences and gain a strategic advantage in their respective markets.
Conclusion
Deepdots is spearheading innovations in how businesses manage and act on customer feedback. With a strong technological foundation and strategic financial backing, the company is poised to make significant strides in the AI and CX sectors. As it continues to grow and adapt to market needs, its emphasis on privacy and bespoke AI solutions positions it uniquely to address current industry challenges and foster stronger customer connections moving forward.