Felix Health: 10 Key Things You Must Know

Overview

Founded in 2019, Felix Health is a Canadian telehealth platform revolutionizing everyday healthcare by offering on-demand, doctor-backed, personalized care accessible fully online. With a focus on common yet often sensitive health issues such as acne, contraception, erectile dysfunction, hair loss, and weight management, Felix has grown rapidly to serve over a million Canadians. The company blends virtual assessments, licensed healthcare practitioners, prescription services, and free discreet medication delivery, addressing long-standing accessibility gaps in the traditional healthcare system. As telemedicine gains traction, Felix’s approach highlights convenience, stigma-free treatment, and innovation, making healthcare straightforward and accessible. Here, we explore ten key facts that illustrate Felix Health's impact, evolution, and future.

1. Origin and Mission of Felix Health

Felix Health was founded in Toronto in 2019 with the mission to reinvent Canadian healthcare for the modern user. It targets commonly underserved or stigmatized health concerns, providing fast, private, and accessible treatment options. By removing traditional barriers such as long wait times and in-person visits, Felix empowers patients to take control of their health through technology. The founders envisioned a seamless digital platform that integrates diagnosis, prescription, and delivery, positioning Felix as a vital complement to Canada's overburdened healthcare system.

2. Comprehensive Telehealth Services

Offering care across more than 20 categories, Felix Health's services extend beyond initial areas like acne and birth control to include mental health, menopause, hair loss, erectile dysfunction, and weight loss management. Their platform supports online assessments reviewed by licensed Canadian practitioners who can prescribe medication when appropriate. Patients receive ongoing support through secure messaging and can access follow-ups without leaving home. This broad coverage meets diverse health needs while maintaining confidentiality and convenience.

3. Felix Longevity: Preventative Health Innovation

Reflecting a shift toward proactive care, Felix recently launched "Felix Longevity," a new service offering biomarker testing for over 35 health markers. This platform allows patients to monitor biological age and indicators such as heart, kidney, and liver function, inflammation, and nutrient levels. The personalized plans created by practitioners encourage lifestyle adjustments, supplements, or treatments, aiming to optimize health span and prevent disease, a novel feature in Canadian virtual healthcare.

4. Achieving Profitability and Growth

Felix Health’s impressive growth trajectory includes achieving profitability in July 2025 while reaching an 80% year-over-year revenue increase and a $150 million Canadian dollar annual run rate. This success reflects strong market demand for accessible digital healthcare. Strategic financing rounds, such as the recent $53 million raised from the Canadian Business Growth Fund and prominent investors like BDC’s Women in Tech Venture Fund and various venture partners, have fueled Felix’s market expansion and service innovation.

5. Tackling Weight Loss with Advanced Treatments

One of Felix's fastest-growing segments is its weight loss management program, which integrates medically supervised use of GLP-1 receptor agonist drugs (like Ozempic) originally developed for diabetes but effective for weight loss as well. The company is preparing for the expected availability of generic versions of these drugs in Canada in 2026 by scaling operational readiness. This approach combines medication, dietary guidance, and physical activity support, representing a modern, clinically backed weight management model.

6. Addressing Menopause and Women's Health

Menopause care has become a significant area of growth for Felix Health over the past year. Unlike many platforms that focus exclusively on menopause symptoms, Felix offers integrative care allowing patients to address related healthcare needs in one place. This holistic service supports women through complex changes with personalized treatment plans, fostering convenience and improved health outcomes.

7. Seamless Prescription and Delivery Model

Felix operates a fully integrated pharmacy model that securely delivers prescribed medications directly to patients’ doors free of charge and in discreet packaging. This reduces pharmacy visits and stigma associated with certain conditions. Patients can also benefit from direct insurance billing, facilitating payment coverage where applicable. The asynchronous online visit model lets patients complete assessments flexibly, with turnaround times usually within 24 hours.

8. Leveraging Technology and Privacy Commitment

The platform emphasizes data security and privacy with 256-bit SSL/TLS encryption, strict compliance with federal and provincial health regulations, and transparent privacy policies. Licensed Canadian healthcare practitioners conduct all prescribing, ensuring medical safety and legal compliance. Technology integration includes user-friendly apps for iOS and Android, enabling easy management of care, appointments, and communications, while ensuring patients’ data remain protected.

9. Community Impact and Market Position

Felix Health is part of a growing Canadian telehealth ecosystem that includes competitors like Maple and Dialogue but distinguishes itself through its focus on day-to-day health issues and a fully integrated treatment-to-delivery experience. Felix’s services help alleviate pressures on the traditional healthcare system, especially by providing prompt access amid shortages of primary care doctors. The company is also committed to equitable care access across multiple provinces, excluding Quebec as of now.

10. Vision for the Future of Healthcare

Looking ahead, Felix plans to expand its team beyond 150 employees, invest further in emerging care categories, and diversify marketing, including high-profile media advertising. Its aim is to mainstream telehealth for everyday conditions and preventative care in Canada, building on technological innovation and patient-centric models. The company’s growth depends on balancing scalability with maintaining the compassionate, stigma-free care environment that defines its brand.

Conclusion

Felix Health stands as a pioneering force in Canadian telemedicine, successfully fusing technology, healthcare expertise, and patient convenience to address everyday health concerns. From acne to menopause and weight management, Felix provides an integrated, accessible, and discreet care experience that challenges traditional healthcare delivery. Its financial growth and continual innovation, including the new longevity program, signal a promising future where telehealth forms a central pillar of wellness and prevention. As healthcare evolves, Felix’s model prompts vital questions about how on-demand, personalized care can reshape public health for the better.