Hello Patient Targets 100% Call Answer Rates with Veterinary AI Expansion

Hello Patient, a company specializing in conversational AI for healthcare, has announced its expansion into the veterinary practice sector. The move aims to address long-standing operational challenges such as missed calls, overworked staff, and limited patient access within pet care. This strategic vertical expansion leverages the company's existing expertise in human healthcare to streamline administrative tasks for veterinary clinics.

Alex Cohen, a representative from Hello Patient, stated in a recent tweet, > "For us, this is more than a new vertical. The problems we're solving in human healthcare also exist in pet care: missed calls, overworked staff, and patients (in this case, furry ones 🐶🐱) who deserve better access." The company is already developing campaigns to help clinics re-engage pet owners, fill overdue appointments, and free up front desk teams to focus on in-office care.

The conversational AI solution offered by Hello Patient for veterinary practices includes 24/7 appointment scheduling, patient recall campaigns for routine visits, and urgent care triage and coordination. These features are designed to ensure 100% call answer rates and can lead to an average of 18% more appointments booked, according to the company. The platform seamlessly integrates with existing Electronic Health Records (EHR) and Customer Relationship Management (CRM) systems used by veterinary clinics.

This expansion aligns with a growing trend of integrating AI into veterinary medicine to enhance efficiency and client satisfaction. Conversational AI can automate routine tasks, reduce administrative burden, and improve customer engagement through personalized communication, addressing issues like staff burnout. Hello Patient, founded in 2024, recently secured a Seed funding round of US$6.3 million, positioning it for further growth in both human and animal healthcare markets.