Konvolo: 10 Key Things You Must Know

Overview

Konvolo is an innovative software platform revolutionizing the way companies gather and analyze customer feedback through AI-driven interviews. Founded in 2023 and headquartered in Stockholm, Sweden, Konvolo replaces traditional static surveys with dynamic, AI-led conversations conducted via video, text, or voice. This modern approach enables businesses to continuously collect rich, actionable insights directly from users, anytime and anywhere, effectively acting as an always-on research team. As companies increasingly seek deeper understanding of their customers, Konvolo's ability to autonomously conduct and analyze interviews makes it a notable tool in the landscape of customer experience and product development.

1. AI-Led Customer Interviews

Konvolo's standout feature is its use of artificial intelligence to conduct customer interviews autonomously. Rather than relying on scripted, one-dimensional surveys, Konvolo interviews adapt to each respondent, asking follow-up questions to dig deeper and uncover real reasons behind given feedback. The platform supports multiple communication channels—video, text, and voice—ensuring customers can provide feedback in their preferred format. This adaptive interviewing captures richer and more nuanced insights, enabling companies to understand not just what customers think, but why.

2. 24/7 Customer Research Capability

Unlike traditional research teams limited by time and resources, Konvolo serves as a 24/7 research department for companies. It continuously runs interviews and collects feedback around the clock through in-app prompts, emails, websites, or messaging channels. This non-stop engagement ensures data collection is constant and timely, helping organizations stay closely connected to evolving user needs and preferences without delays.

3. Automated Insights and Summaries

The platform doesn’t just collect data—it organizes every interview, automatically summarizing key findings and recurring themes using AI. Konvolo analyzes the collected feedback to detect common problems, popular ideas, and sentiment trends, connecting these insights with numeric scores like NPS (Net Promoter Score) or satisfaction ratings. Users can query the platform with specific questions such as "What frustrates users the most?" and get instant, synthesized answers drawn from all interviews.

4. Convenient and Flexible User Engagement

Konvolo accommodates various customer preferences by enabling feedback collection in different formats—whether typing, speaking, or tapping. It integrates effortlessly with multiple platforms including web, in-app, email, or offline environments, offering versatile engagement options like embedded pop-ups, new tabs, or seamless messaging. This flexibility makes it easier for users to share their thoughts naturally, reducing friction and increasing the volume and quality of responses.

5. Founded and Operated by a Small Specialized Team

Established in 2023, Konvolo is a privately-held startup with a small team of 2-10 employees based in Stockholm. The co-founders bring deep experience in AI and customer research technologies. This tight-knit team allows for agile product iteration and a strong focus on innovation, positioning Konvolo as a nimble and customer-focused company within the competitive market of user research tools.

6. Significant Funding Boost from Gorilla Capital

In November 2025, Konvolo secured investment from Gorilla Capital Fund III, enabling it to accelerate development of its AI interview platform. The funding focuses on enhancing automation capabilities, improving insight generation, and expanding adoption of the product. This endorsement from a prominent venture fund signals confidence in Konvolo’s potential to disrupt how companies conduct user research and customer feedback analysis.

7. Practical Impact on Industry Customers

Konvolo is already making a measurable impact for high-profile clients. For example, BankID, a digital identity service, transformed its feedback collection with Konvolo, moving from scattered one-on-one feedback to actionable strategic insights drawn from thousands of users. This shift has allowed customers like BankID to prioritize development and product decisions based on holistic, organized data rather than anecdotal input.

8. User-Friendly No-Code Platform

One key advantage of Konvolo is its user-friendly design that requires no coding to set up or customize AI interviews. Product teams can easily configure how the AI interviewer behaves, choose which topics to explore, and tailor questions based on their business, product, or research goals. This accessibility empowers non-technical staff to run sophisticated customer research programs autonomously.

9. The Role of Konvolo in Modern Customer Experience

Konvolo represents a new wave of customer experience tools that combine AI plus an on-demand research mindset. By automating deep interviews and instantly surfacing insights, the platform helps businesses move beyond traditional surveys and static feedback forms toward dynamic, conversational engagement. This shift enables organizations to respond faster to customer needs, uncover hidden pain points, and develop products more closely aligned with user expectations.

10. Branding and Vision Focused on Connection and Innovation

Konvolo’s brand identity emphasizes seamless, continuous communication between businesses and their customers. Its logo and visual language symbolize exchange and feedback across platforms, reflecting the company’s mission to transform user research into meaningful dialogue. This vision highlights Konvolo’s role in building stronger relationships through technology that is warm, intuitive, and collaborative.

Conclusion

Konvolo is redefining customer feedback collection by replacing outdated surveys with AI-powered conversational interviews that run continuously and adapt to each individual user. With its innovative technology, flexible engagement channels, and real-time insight generation, Konvolo offers companies a powerful way to understand and act on customer needs deeper and faster than ever before. As it gains traction with clients and secures key investments, Konvolo is poised to become a cornerstone tool in the evolving landscape of customer experience and product development. The question remains: how will this new era of AI-driven user research reshape the future relationship between companies and their customers?