Language I/O
Overview
Language I/O is a prominent technology company that specializes in providing multilingual customer support and translation tools. Founded in 2011, the company is based in Cheyenne, Wyoming. Its key founders include Heather Morgan Shoemaker and Kaarina Kvaavik. Language I/O has successfully raised $25 million through various funding rounds, supported by investors such as Gutbrain Ventures, Joint Effects, and others. The company’s solutions integrate seamlessly with major CRM platforms like Salesforce and Zendesk, enabling customer support teams to engage in real-time conversations in over 150 languages.
Recent Developments
- April 2025: Announced as a sponsor for the CX USA Exchange 2025 conference, demonstrating continuous industry engagement.
- July 2024: Raised $5 million in a funding round led by Gutbrain Ventures to fuel further expansion and enhance their AI capabilities.
- December 2023: Appointed Sheridan Orr as Chief Marketing Officer to guide the marketing strategies amid rapid growth.
- October 2023: Language I/O partnered with the Chatbot Summit in London to advance AI conversation technologies, marking a significant step in enhancing their chatbot solutions.
- March 2024: The company expanded its translation aggregation capabilities by adding Papago, a tool for translating non-European languages, which diversified their language service offering.
- July 2023: Successfully closed an $8 million Series A funding round to advance their generative AI capabilities in translation services.
- January 2025: Jesse Romine joined as Senior VP for Growth & Retention, indicating a strategic focus on scaling customer engagement.
Company Information
| Attribute | Information |
|---|---|
| Founding Date | 2011 |
| Headquarters | Cheyenne, Wyoming |
| Founders | Heather Morgan Shoemaker, Kaarina Kvaavik |
| Revenue | $15 Million (2025) |
| Profits | Not disclosed |
| Key Investors | Gutbrain Ventures, Joint Effects, Raptor Group |
| Industry | Software Development, Translation Services |
| Number of Employees | Approximately 72 |
| Latest Funding Round | Series A, $5M in July 2024 |
Early History
Language I/O was established in 2011 with a mission to bridge language gaps in customer service operations. The founders, Heather Morgan Shoemaker and Kaarina Kvaavik, recognized the challenges faced by monolingual support teams in providing effective multilingual service. They created a technology that integrated seamlessly into major CRM systems, offering real-time translation services in over 100 languages. The company quickly gained popularity, enabling businesses to cut costs associated with hiring multilingual staff while maintaining quality customer interactions. By 2015, it had carved a niche in the software and language translation market, establishing strong partnerships with key CRM providers.
Company Profile and Achievements
Language I/O operates with a robust business model centered on AI-powered translation and customer engagement tools. The company prides itself on its unique machine translation technology and a subscription model that offers flexibility and adaptability to its clients. Significant achievements include:
- Developed proprietary machine learning and generative AI to enhance real-time translation accuracy and efficiency.
- Integrated industry-leading security measures ensuring compliance with GDPR and ISO-27001 standards.
- Launched a multilingual AI agent assistant to bolster customer support teams’ productivity.
- Expanded its service offerings to over 150 languages, providing a competitive edge in global markets.
- Recognized for innovation in multilingual chatbots, contributing significantly to the growing demand for AI-driven customer support solutions.
Current Operations and Market Position
Currently, Language I/O stands as a leader in the translation technology sector, heavily focusing on AI-driven solutions to streamline multilingual customer support. The company's integration with major CRMs like Salesforce and Zendesk continues to offer a competitive advantage. Their security-first approach has made them a preferred choice for enterprises concerned with data protection. Language I/O is exploring market expansion in Asia-Pacific and Latin America, capitalizing on digitalization trends. In 2025, they plan to deepen their foothold in the e-commerce, financial services, and digital health sectors.
Conclusion
Language I/O has carved out a significant place in the realm of multilingual customer support solutions. Through strategic investments and a robust technological foundation, the company is set to continue its growth trajectory. Its commitment to cutting-edge AI and robust data security makes it a formidable player in the software development and translation services industry. Looking forward, Language I/O is positioned to capitalize on global digitalization trends and expand its market reach further into regions with rising demand for integrated, multilingual support solutions.