Thoughtly is an AI-driven company that specializes in automating contact center operations with human-like voice agents. Founded in 2023, it is headquartered in New York City. The company has raised a total of $3 million in its seed funding round. Thoughtly was co-founded by Casey Mackrell, David Khaydatov, and Torrey Leonard, and is primarily engaged in providing AI voice solutions to enhance customer service interactions.
October 2024: Thoughtly gained international attention following co-founder Casey Mackrell's viral LinkedIn post about "Founder Mode" work culture. It sparked a global conversation around the balance between work-life harmony and achieving business success, drawing diverse reactions.
June 2024: Thoughtly announced the closure of a $3 million seed funding round. Investors included Afore Capital, Greycroft, and Expansion Venture Capital.
April 2024: Thoughtly launched the "Agent Accelerator" program improving the customization and deployment of AI voice agents. This initiative marked a significant step towards providing tailored AI solutions that can be implemented with minimal technical know-how.
2024 Product Enhancements: Throughout the year, Thoughtly introduced various features such as real-time CRM data synchronization, SMS campaign management, and customizable AI call flows, aiming to streamline customer interactions and improve operational efficiency.
Attribute | Information |
---|---|
Founding Date | 2023 |
Headquarters | New York City, United States |
Founders | Casey Mackrell, David Khaydatov, Torrey Leonard |
Revenue | Not publicly disclosed |
Profits | Not publicly disclosed |
Key Investors | Afore Capital, Greycroft, Expansion Venture Capital |
Industry | AI and Machine Learning |
Number of Employees | Approximately 18 |
Thoughtly was formed in the fertile technology landscape of New York City in 2023, during a period marked by rapid advancements in artificial intelligence. The founders, Mackrell, Khaydatov, and Leonard, united by a vision to revolutionize customer interaction through AI, embarked on building a platform that could automate traditional call center operations. The company quickly differentiated itself by focusing on deploying AI voice agents capable of handling complex customer queries, thereby liberating human agents to engage in more value-added activities. Their innovative approach, coupled with a strong technological foundation, allowed them to integrate seamlessly with existing CRM platforms, paving the way for early adoption by forward-thinking enterprises.
Thoughtly's primary focus lies in deploying AI voice agents designed to automate customer interactions. The company's AI-driven platform supports a myriad of business functions, from customer service and lead generation to appointment scheduling and detailed analytics.
Presently, Thoughtly operates within the burgeoning AI and machine learning domain, primarily serving industries like financial services, healthcare, real estate, and more. It offers a distinctive competitive edge through its AI voice agents that provide round-the-clock service, crucial for enterprises operating on a global scale.
Thoughtly stands out in the AI start-up landscape due to its innovative approach to transforming traditional contact centers. By integrating AI to handle customer interactions, the company significantly reduces operational burdens while enhancing service delivery. As it continues to innovate and expand, Thoughtly is likely to have a lasting impact on how businesses engage with technology, setting the standard for future AI applications in customer service.