Urban Company

Overview

Urban Company Limited, originally known as UrbanClap, is a prominent Indian marketplace offering a wide array of home services including beauty, cleaning, and repairs, accessible via a digital platform. Founded in December 2014 by Abhiraj Singh Bhal, Raghav Chandra, and Varun Khaitan, Urban Company swiftly grew to become a leader in its sector. Based in Gurugram, Haryana, this platform connects consumers with skilled professionals. As of October 2025, it has raised approximately $376 million across multiple funding rounds. Its innovative approach and robust growth trajectory have positioned it as a key player in the on-demand services market.

Recent Developments

Urban Company has experienced several significant developments throughout 2024 and 2025, reflecting its expanding role in the home services sector:

November 2025: Urban Company reported a significant shift towards long-term growth by intensifying investments in 'Insta Help', a high-frequency service category. This strategy has led to a substantial increase in revenue but also widened its quarterly losses, primarily due to heavy expenditure on staff benefits and customer acquisition strategies. Revenue grew by 37% year-on-year to approximately Rs 380 crore, marking strong performance despite the widened net loss of Rs 59.3 crore.
September 2025: Marked by the company’s initial public offering (IPO) raising Rs 1,900 crore, Urban Company invested in technological advancements and international expansion initiatives. The IPO notably demonstrated strong investor interest, resulting in shares listing at a 60% premium.
June 2025: Urban Company announced a breakthrough as it turned profitable in the fiscal year ending March 31, 2025, recording a consolidated net profit of Rs 239.8 crore. This milestone came amidst expanding revenue streams both domestically and internationally.
March 2025: During the fiscal year 2024-25, Urban Company saw a 38% increase in annual revenue to Rs 1,144 crore. This growth was supported by new product lines under its Native brand as well as enhancements in service offerings and operational efficiencies.
February 2025: Urban Company was recognized for its operational improvements, such as achieving profitability through strategic cost management and leveraging new service offerings.

Attribute	Information
Founding Date	December 2014
Headquarters	Gurugram, Haryana, India
Founders	Abhiraj Singh Bhal, Raghav Chandra, Varun Khaitan
Revenue	Rs 1,144 crore (FY 2025)
Profits	Rs 239.8 crore (FY 2025)
Key Investors	Tiger Global, Prosus Ventures, Vy Capital
Industry	On-demand Home Services
Number of Employees	1,548 (as of August 31, 2025)
Subsidiaries	None

Early History

Urban Company was founded in 2014 as UrbanClap by trio entrepreneurs Abhiraj Singh Bhal, Raghav Chandra, and Varun Khaitan, who identified a gap in the reliable provision of home services. Initially launched as a platform to connect skilled professionals with consumers, the company placed a strong emphasis on quality control and customer satisfaction. By vetting service professionals and training them extensively, Urban Company established a strong brand reputation and quickly expanded its service offering across major Indian cities. Within a year of its formation, the company raised its first seed funding, and by 2015, it was receiving international attention, leading to large-scale funding from prominent investors such as Tiger Global.

Company Profile and Achievements

Urban Company has evolved significantly since its inception, continuously expanding its service offerings and geographic reach:

Service Expansion: Initially offering beauty and home repair services, the company diversified into new areas like fitness training, appliance repairs, and plumbing by developing their Native brand for products like water purifiers and smart locks.
Technological Integration: The platform's integration of technology improved booking convenience for users and enhanced tracking and service transparency.
Operational Milestones: By 2025, services reached over 60 cities across India and international markets, including the UAE and Singapore, serving millions of customers and employing a network of over 55,000 service professionals.
IPO Milestone: The 2025 IPO was a critical achievement, allowing Urban Company to expand its technological infrastructure and invest more heavily in growing its service professional workforce.
Reported Success: With consistent revenue growth, the company reported its first consolidated profit in FY25, marking an operational shift towards sustainability and long-term profitability.

Current Operations and Market Position

Urban Company presently operates as one of the largest online home services platforms in India and several international markets. It maintains a diverse portfolio of services from beauty and spa to electrical repairs and plumbing. The firm focuses on a full-stack model, providing comprehensive training and support to service professionals. It remains competitive due to its robust technological platform and extensive quality assurance processes.

The company's focused investment in high-growth areas such as Insta Help ensures it maintains leadership by rapidly expanding its consumer base and increasing service frequency. Despite short-term profitability pressures due to heavy investment in new ventures, Urban Company continues to prioritize long-term growth and market dominance.

Conclusion

Urban Company stands out as a trailblazer in the Indian on-demand home services market, with its shift towards a broad array of digital-first service solutions. Capitalizing on its IPO proceeds, it has significantly strengthened its market position, underscored by strategic expansions and technological investments. Its comprehensive service offerings and ongoing growth initiatives suggest a robust potential for continued market leadership and value creation for shareholders. Looking ahead, Urban Company aims to leverage its global presence and innovative service portfolio to capture further growth opportunities in the expansive home services industry.