US Public Transit Ridership Stuck Below 80% of Pre-Pandemic Levels as Safety Concerns Persist

American urban public transportation systems continue to face significant challenges in attracting ridership, with national figures indicating that recovery remains below 80% of pre-pandemic levels. A key factor contributing to this stagnation is the persistent perception of safety issues and a long-standing socioeconomic stigma associated with public transit use. This dynamic is leading many with alternative options to avoid buses and trains, leaving systems primarily to those with no other choice.

The sentiment that "the bus is for the poor" combined with a perceived lack of enforcement against disruptive behavior significantly impacts ridership. As observed by Kane 謝凱堯 in a recent social media post, > "American cities struggle with 'the bus is for the poor' connotations bc we refuse to do the correct thing and aggressively punish antisocial behavior." This perspective suggests that a failure to address minor infractions can deter a broader segment of the population.

Data from the American Public Transportation Association (APTA) shows that while ridership has increased since the pandemic's low point, it reached only 78.5% of Q1 2019 levels by Q1 2024. A 2023 Pew Research Center survey reinforced these concerns, finding that approximately one-third of adults feel less safe using public transportation now than before the pandemic. This perception often outweighs official crime statistics, which may show overall declines in some areas.

Visible antisocial behaviors, including fare evasion, harassment, and drug use, are frequently cited by riders as reasons for feeling unsafe. These incidents contribute to a general sense of unease, even if violent crime rates remain relatively low. The tweet further noted that this environment causes "many w the means to opt out, leaving petty criminals and those w no other transportation alternatives."

In response, cities across the U.S. are exploring various strategies beyond traditional policing to enhance safety and comfort. Transit agencies are deploying unarmed ambassadors, social workers, and mental health professionals to address underlying issues like homelessness and addiction. Additionally, efforts are underway to improve lighting, cleanliness, and real-time information to elevate the overall rider experience and combat negative perceptions.