SILICON VALLEY – VOC.AI, a Silicon Valley-based AI company, has successfully closed a multi-million-dollar funding round, securing $15 million to further develop and expand its flagship AI-powered customer service solution, Solvea. The investment was led by Shanda Grab Ventures, with participation from Northern Light Venture Capital and Starting Gate Fund, as announced on April 29, 2025. This significant capital injection is set to accelerate Solvea's global growth and its mission to redefine customer support.
Solvea is an advanced AI-powered customer service chatbot designed to go beyond traditional assistance, focusing on comprehensive problem-solving. As stated by HackerNoon, Solvea is "built not just to help, but to solve." The platform leverages independently developed, industry-grade Large Language Models, enhanced by technologies like ChatGPT and Gemini, to deliver human-like, context-aware conversations. It integrates seamlessly with major e-commerce, support, and messaging tools such as Shopify, Zendesk, and Intercom.
The solution offers substantial operational benefits to businesses, including significant reductions in customer wait times and improved efficiency. Case studies have shown Solvea cutting ticket processing times from 3.5 hours to just 30 minutes, reducing labor costs by 35%, and improving resolution rates by 50%. Solvea also plays a critical role in enhancing brand health by intelligently analyzing customer inquiries to identify recurring product and service issues in real-time.
VOC.AI, founded in 2021, aims to optimize workflows and elevate the customer experience through its unified AI platform. The company's core team comprises alumni from leading technology firms like Alibaba, ByteDance, Baidu, and Google. Solvea's framework emphasizes "Technology + Scenario + Compliance," ensuring robust performance and adherence to data protection laws, including ISO 27001, SOC2, and GDPR standards.
This new funding underscores investor confidence in VOC.AI's innovative approach to customer service automation and its potential to drive significant returns. The capital will be utilized to expand Solvea's reach, enhance its AI capabilities, and solidify its position as a leader in the rapidly evolving AI customer service market.