Yuma.ai Launches Deep Search, Unlocking Customer Voice from Support Tickets for E-commerce Brands

Yuma.ai, a prominent AI-powered customer support automation company for e-commerce, has unveiled its latest innovation, "Deep Search," designed to extract critical insights from vast volumes of customer support tickets. The new tool aims to transform how e-commerce brands understand their customers by providing a ChatGPT-like interface to analyze support conversations at scale. This marks the third product launch for the company in six weeks, according to CEO and Founder Guillaume Luccisano.

Deep Search addresses a long-standing challenge for e-commerce businesses: the inability to efficiently glean actionable insights from tens of thousands of support tickets. As Luccisano stated, "> The real Customer Voice lives there: what customers think, what’s breaking, what’s confusing, what’s blocking purchases… everything." Before the AI era, manually sifting through this data was impractical, leading to critical issues remaining buried.

The new platform allows users to ask plain-language questions, such as "Why are customers abandoning checkout this week?" or "Which products are causing defects?" Deep Search then scans all support conversations in seconds, grouping and ranking main themes, and providing clear insights backed by real ticket snippets. This functionality enables brands to spot product defects earlier, understand sentiment shifts, and diagnose friction in the purchase journey.

Yuma.ai, founded in 2023 and a Y Combinator alumnus, specializes in advanced AI agents for e-commerce, with products like Support AI, Chat AI, and Sales AI. The company has automated over 5 million customer queries for leading brands, and recently raised $5 million to expand its AI capabilities. Deep Search further solidifies Yuma.ai's mission to provide AI that not only executes work but also explains "what is happening and why," as highlighted by Luccisano. The tool is expected to significantly improve support ROI and make customer voice accessible at an unprecedented scale.