Supafast Reports 0% Client Churn and 40% Increase in Average Project Value in August 2025

London, UK – Supafast, a design and development agency specializing in rapid project delivery, has announced significant operational and financial achievements for August 2025, highlighted by a 0% client churn rate and a 40% increase in average project value. The company, co-founded by Namya and Ansub, attributes these gains to strategic internal optimizations and a strong focus on client retention.

In a recent social media post, Namya of Supafast detailed a series of enhancements implemented during August. These included the launch of a new internal dashboard, simplification of client-facing dashboards, removal of "bloated SOPs/processes," and an expansion of team capacity. The company also reported onboarding new enterprise clients and having three designers in its hiring pipeline.

Key performance indicators shared in the tweet underscore the impact of these changes. Beyond the 0% client churn and 40% rise in average project value, Supafast noted that 30-40% of its leads now come from referrals and project delivery is, on average, five days faster. The company emphasized its philosophy, stating, > "MRR is vanity. retention is sanity. Our goal is to optimize retention > acquisition."

Industry analysis for 2025 consistently highlights client retention as a critical driver for profitability and sustainable growth, with acquiring new customers costing significantly more than retaining existing ones. Experts suggest that strong retention strategies, including personalization and exceptional customer service, are vital for long-term success in the competitive agency landscape. Supafast's reported success aligns with this trend, demonstrating the tangible benefits of prioritizing client loyalty.

The agency also refined its team structure, ensuring designers "focus 100% on design (no admin, client comms, or time-wasting tasks)" and removed team members "who weren't long-term fits." This internal restructuring, coupled with a selective client acquisition approach, appears to have contributed to increased output and delivery quality. Supafast further showcased its community-first approach by referring "5+ projects that weren't a fit for us to designers on X."