California's 811 "Call Before You Dig" Service Operational Amidst Isolated User Report

Concord, CA – California's crucial 811 "Call Before You Dig" service, managed by USA North 811 in the northern and central regions, remains fully operational, despite an isolated report on social media claiming the number was "out of order." The service, vital for preventing damage to underground utility lines, continues to handle numerous requests daily, particularly around National 811 Day, observed annually on August 11th.

A recent tweet from user "Walk Safe while Disenfranchised in CA by Gavin" stated, "> "Call before you dig. I just called 811 and the number is out of order. What’s that about?"" This individual report contrasts with official statements and recent operational data from USA North 811 and utility providers like Pacific Gas and Electric Company (PG&E), which consistently promote the service's availability and importance.

The 811 system is designed to connect excavators, including homeowners and contractors, with utility companies to mark the location of underground infrastructure before digging projects commence. This free service is critical for public safety and preventing costly damage to gas, electric, water, sewer, and telecommunications lines. In 2024, USA North 811 processed over 1.45 million tickets, with its call center staffed 24 hours a day, seven days a week, offering translation services.

Utility companies emphasize that failing to call 811 before digging is a leading cause of underground utility damage. PG&E reported 471 incidents of damaged underground lines in their service area in 2025 where 811 was not called in 59% of cases, with that figure rising to 90% for residential customers. The average cost to repair such damages is approximately $3,500.

Officials continue to urge all individuals planning any digging project, regardless of size, to contact 811 at least two business days prior. This proactive measure ensures professional locators can mark underground lines, thereby preventing accidents, service disruptions, and significant financial penalties. The incident highlighted by the tweet appears to be an anomaly within a broadly functional and actively promoted safety system.