Salesforce's Agentforce 360 Drives Enterprise AI Transformation, Reaching Over 12,000 Customers

San Francisco, CA – Salesforce is rapidly advancing the integration of artificial intelligence into enterprise operations, with its Agentforce 360 platform now deployed across more than 12,000 customer organizations. The company's Chief AI Scientist, Silvio Savarese, recently discussed the platform's capabilities and the future of enterprise AI on the "AI & I" podcast with Dan Shipper, highlighting how Agentforce is enabling a hybrid future of work where humans and AI agents collaborate.

Agentforce 360, unveiled at Dreamforce 2025, represents Salesforce's strategic pivot to what it terms the "Agentic Enterprise," aiming to elevate human potential rather than replace it. Salesforce CEO Marc Benioff stated, "We’re entering the age of the Agentic Enterprise — where AI elevates human potential like never before." The platform connects humans, AI agents, and data on a unified system, empowering employees and streamlining operations across sales, service, marketing, and IT.

The platform's core, Agentforce, is designed to build and deploy AI agents at scale, integrating with existing applications, data, and business logic. These agents utilize the Atlas Reasoning Engine to understand user intent, make decisions, and autonomously execute tasks, ensuring relevant and accurate results. Savarese emphasized that Agentforce provides a deeply unified AI platform that connects data with agent functionality, making it both powerful and practical for businesses.

Salesforce has reported significant success stories from early adopters, with Reddit deflecting 46% of support cases and reducing resolution times by 84%. Similarly, OpenTable resolved 70% of diner and restaurant inquiries autonomously, and 1-800Accountant achieved a 90% case deflection rate during tax season. These examples underscore Agentforce's ability to drive efficiency and enhance customer and employee experiences.

The company has also invested heavily in a "trust layer" for Agentforce, incorporating audit trails, compliance checks, and observability tools to monitor agent behavior. This focus addresses enterprise concerns about AI reliability and ensures that agents operate within defined guardrails. The "AI & I" podcast discussion further explored how Salesforce builds trust with enterprise customers amid the "jagged frontier of AI" by ensuring consistency in results and pushing the boundaries of agent autonomy.