VoiceGenie.ai, a new platform specializing in AI voice agents for sales, support, and operations, has officially launched, aiming to capitalize on the rapidly expanding market for conversational AI. The announcement was made by Ashutosh Shrivastava, who introduced VoiceGenie as a solution for 24/7 human-like interactions. This strategic entry positions the company, Unlax Consumer Solutions Pvt. Ltd., within a sector projected to grow from USD 2.4 billion in 2024 to USD 47.5 billion by 2034, reflecting a robust 34.8% compound annual growth rate.
The VoiceGenie platform leverages generative AI to facilitate empathetic and intelligent conversations across various business functions. Its core capabilities include multilingual support for over 100 languages, emotional intelligence to understand customer sentiments, and advanced voice cloning features. These technologies are designed to enhance customer engagement and streamline internal processes, offering a significant departure from traditional, rule-based interactive voice response (IVR) systems.
VoiceGenie.ai is engineered to automate critical aspects of the sales funnel, from lead qualification and nurturing to appointment scheduling. In customer service, it handles frequently asked questions, customer onboarding, billing inquiries, and basic technical troubleshooting. The platform also supports operational efficiencies by integrating with existing business tools such as GoHighLevel, Zapier, ElevenLabs, Twilio, and HubSpot, allowing for seamless data flow and automated workflows.
The launch comes at a time when the broader AI voice generator market is also experiencing substantial growth, with projections indicating a rise from USD 3.5 billion in 2023 to USD 21.75 billion by 2030. This growth is driven by increasing demand for personalized user experiences, significant advancements in natural language processing (NLP) and machine learning, and the pursuit of greater cost efficiency across industries. North America currently leads this market, holding a 40.2% share in 2024.
Early user feedback for VoiceGenie.ai, as seen on platforms like AppSumo, highlights its potential, with some users praising its natural-sounding interactions compared to competitors. However, some initial concerns have been raised regarding the robotic nature of certain voices and the cost of additional minutes, issues the company has indicated it is actively addressing through ongoing development, including planned integration with advanced voice synthesis providers like ElevenLabs. The platform aims to be a comprehensive solution for businesses seeking to automate and optimize their customer-facing and internal communication strategies.